Customer Service

Returns: The Emily Skin Soothers Guarantee

We love and believe in our products and want you to be 100% happy with them. If ever a product does not meet your expectations we will gladly replace it or refund your money for the product (not to include shipping). Simply return the unused portion within 60 days of purchase and let us know if you would like a replacement or a refund and why you are unsatisfied. Please send returns to the following address:

Emily Skin Soothers, Inc
26 Forest Ridge Dr #2
Rowley, MA 01969

Please note:
Family Size jars are not eligible for a refund without special consideration and approval from Emily Skin Soothers, Inc. If you have not tried the products before and are not sure if it will work for your family we have sample size and regular size jars. Please try a smaller size jar and make sure the products work for you before purchasing Family Size jars as we will not accept returns of Family Size jars.

If your product was purchased from a retail location, please contact that store for their return policy. If the store does not accept returns you may return it to us with a copy of your receipt. If you do not have a receipt you may exchange for products of equal value.

Online Orders

You may order our products securely online with a credit or debit card card.

Phone Orders

Order by phone at 978-412-8272. Phone orders are accepted Monday through Saturday from 9 AM to 5 PM. EST. Please leave a message with your contact information and we will return your call. After those hours or on weekends please leave your name and phone number and someone will call you the next business day.

We understand that some people are not comfortable making purchases online. All of our orders are processed through our website. If you place an order on the phone, we will take down your information and process it online. If you prefer not to have your order processed online can buy from a store or by check/mail.

Orders by Mail

We also accept orders via mail with check or money order. To calculate the cost of the shipping put the items you want into the online shopping cart and enter your address. You will see the shipping options and prices. Choose the shipping method you prefer and print out that page that shows the items, shipping and your address. Send it to us at the address above with your check or money order.

Our bank advises we wait 5 days after depositing checks to make sure they clear, so if you order by check, expect a total time of 2 weeks for delivery of product. Checks should be made out to Emily Skin Soothers, Inc. Please make sure to include your shipping address and a note explaining which products you are buying and how many of each. The address is above.

Massachusetts residents please add 5% to the item total of your order (before shipping) or Massachusetts sales tax.


Your orders are shipped through the USPS. Costs and shipping times will vary depending on your location and on the USPS service you choose during the checkout process.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site or place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

We collect your information in order to process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.