Refund policy

We love and believe in our products and want you to be 100% happy with them. If ever a product does not meet your expectations we will gladly replace it or refund your money for the product (not to include shipping). Simply return the unused portion within 60 days of purchase and let us know if you would like a replacement or a refund and why you are unsatisfied. Please send returns to the following address:

Emily Skin Soothers, Inc
26 Forest Ridge Dr #2
Rowley, MA 01969

Please note: Family Size jars and Liquid Soap Refills are not eligible for a refund without special consideration and approval from Emily Skin Soothers, Inc. If you have not tried the products before and are not sure if it will work for your family we have sample size and regular size jars. Please try a smaller size jar and make sure the products work for you before purchasing Family Size jars or Liquid Soap Refills as we will not accept returns of Family Size jars or Liquid Soap Refills. 

If your product was purchased from a retail location, please contact that store for their return policy. If the store does not accept returns you may return it to us with a copy of your receipt. If you do not have a receipt you may exchange for products of equal value.